Support

How can we help?

Send a note to the Vial support inbox. Include your device, app version, and the specific screen or workflow if you are reporting a bug.

Support

Email Vial support.

Send app questions, account questions, legal requests, or App Store support requests to the support inbox.

Questions about setup, dose logs, vial or pen tracking, reminders, site rotation, and exports.

Subscription, free trial, cancellation, and refund questions. App Store billing is managed by Apple.

Questions about local tracking, support emails, export/delete controls, or privacy requests.

Vial can help organize your records, but it cannot verify dose instructions or give medical advice.

Support can help with the app, not clinical decisions. For medical, dosing, or treatment questions, contact a qualified healthcare professional.